FAQ
Wheely Clean respectfully acknowledges the Lkwungen, WSÁNEĆ, T’Sou‐ke, Klahoose and Pacheedaht, W̱SÍḴEM, Tseycum, BOḰEĆEN (Pauquachin), and MÁLEXEŁ (Malahat) Peoples, on who’s unceded territories we operate.
Your health and safety will continue to be at the forefront of how Wheely operates. We have always maintained the highest level of sterilization and infection protocol.
How does it worK?
Simple! Book a New Patient or Re-Care appointment online or by telephone, and we’ll roll up to your home, place of employment or wherever you are! From there, our Registered Dental Hygienist will perform preventative oral health treatment such as cleaning and polish to fluoride application. After treatment is complete and payment received, we’ll set you up with a continuing care-plan and be on our way!
What is a service fee?
We charge a service fee to accommodate the rising cost of fuel, labor, and supply costs. This will appear as a flat rate fee, added to your bill. This small change will allow us to continue to operate and serve you, as well as maintain our high-tech mobile clinic. If you need to avoid the service fee, no problem! You are welcome to come to our HQ in Vic West for your appointment.
Who Performs the service?
All services are performed by one of our licensed and insured Registered Dental Hygienists.
Do I need to see a dentist?
Nope! Our Registered Dental Hygienists at Wheely Clean are licensed to provide dental hygiene services without the presence of an on-site dentist.
If we notice anything suspicious, (such as an area that requires follow up), we'd be happy to refer you to a trusted dentist or dental professional that can help!
Will my treatment be covered by my insurance?
Absolutely! We do direct billing! Based on your dental insurance provider, coverage will vary. Our team at Wheely Clean will work closely with you to ensure you understand coverage prior to treatment.
What is your cancellation policy?
We understand that life happens! We kindly ask that all clients let us know their need to reschedule within 24 hours of their appointment, to avoid a late-cancellation fee of $75. If an illness or emergency arises, don’t sweat it, just let us know ASAP so that we can help you re-book at a time that is convenient for you!